Calendesk Help Center Articles: Discover how to swiftly begin with Calendesk, covering everything from registration to initial setup.

Read time: 4 minutes

How do I add an assisting employee to a booking?

Add a second person to a booking, set their help time and see what happens when they're busy. Plus notifications and permissions.

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How do I set a daily resource limit and release a resource early?

Cap how many minutes or bookings a room or piece of equipment takes each day, and free it when a service only needs it for part of the appointment.

Read time: 3 minutes

Frequently asked questions about Calendesk Chat

Answers to the most common questions about Calendesk Chat: price, agents, logging in, notifications, cookie banner, suspending and cancelling.

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How do I connect my own system to Calendesk Chat with webhooks and bots?

For developers: webhooks with chat events, signature checks and bots that reply in conversations.

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Which integrations does Calendesk Chat have?

Webhooks, Dashboard Apps, Google Translate and Cloudflare RealtimeKit: what each one does and what you need to connect it.

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When and how should I create teams in Calendesk Chat?

When teams make sense, how to create one, add agents and hand conversations to a team.

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How do I set up automation in Calendesk Chat?

Rules that assign, label and resolve conversations by themselves: event, conditions and actions, with examples.

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How do macros work in Calendesk Chat?

How to save several actions as a macro and run them with one click in a conversation. With examples for a practice.

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How do I organize conversations with labels and attributes?

How to create labels and add them to conversations, and when and how to add your own fields, called custom attributes.

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How do I use canned responses in Calendesk Chat?

How to add a reply template, insert the client's name and use the template in a conversation with a slash shortcut. With examples for a practice.

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How do I add agents to Calendesk Chat?

Administrator and agent roles, agent slots in the add-on, buying more slots, and inviting, editing and removing agents.

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How do I set up my profile and notifications in Calendesk Chat?

An agent's picture, name, signature and password, email, push and audio notifications, and availability status.

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How do I handle conversations in Calendesk Chat day to day?

Replying, private notes, assigning, resolving and snoozing conversations, plus auto-resolving conversations nobody replies to.

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How do I set up the chat's look, greeting and business hours?

Color, greeting, bubble, pre chat form, business hours and the inbox's agents: every setting for the chat window on your website.

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How do I add Calendesk Chat to my website?

How to create an inbox for your website, copy the chat script and paste it into a Calendesk website, Google Tag Manager or any other site, cookie banner included.

Read time: 3 minutes

How do I get Calendesk Chat running on my website in 15 minutes?

Five steps from the first login to a test message: the chat dashboard, notifications, an inbox for your website, the script on your site and a test.

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What is Calendesk Chat and how do I turn it on?

What Calendesk Chat is, who it's for, how per-agent pricing works on the Standard and Pro plans, and how to buy it, set it up and open it from the Calendesk menu.

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How to add Calendesk Chat to your website with Google Tag Manager?

Add the Calendesk Chat window to your website with Google Tag Manager: chat setup, the script, the tag and publishing.

Read time: 7 minutes

Why can't my customer pay for a booking?

Check your Stripe account, the service's payment settings, the booking status and the customer's browser, and read what each error message on the booking site means.

Read time: 8 minutes

I can't log in to Calendesk. What can I do?

What to do when the Calendesk panel won't let you or an employee in: a new password, employee access, 2-step verification and error messages.

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Przelewy24 doesn't work on my account

Przelewy24 can be switched off if your website is missing terms, a privacy policy or company details. Here's what P24 requires and how to get it back through Stripe.

Read time: 9 minutes

How do I give an employee panel access and permissions?

See what each of the four employee roles can do, how to give panel access and a set-password link, and what happens to bookings when you take access away.